Managed IT Services

Benefits of Managed Services

 The Need For Managed IT Services

Small businesses need technology to remain fully operational and competitive, just like larger companies do, but a company’s dependence on IT grows with the amount of resources used within the company. In the absence of funding to hire IT staff,  managed service providers can step in to maintain the day-to-day responsibilities of managing a company’s IT infrastructure. Managed service providers are a solution in the face of inevitable IT problems, taking care of the routine or even mundane tasks to free you and your staff up to focus on more important tasks.

For example, businesses should regularly install software updates and security patches, create backups of important data and ensure that anti-virus definitions and engines are up-to-date. Neglecting these can result in serious security issues and there is the potential for irreparable damage should problems occur. Managed service providers are a solution in the face of inevitable IT problems, taking care of the routine or even mundane tasks to free you and your staff up to focus on more important tasks.By simply monitoring and managing your system, these services can help you avoid countless technology problems and address existing ones faster.

Enlisting the aid of a managed service provider does not require you to surrender complete control of your IT assets. Instead, you get to pick which elements of your IT infrastructure are taken care of externally versus those that you want to handle within your own business.  You can ultimately retain full oversight into the processes and management of your system without losing control of the systems being monitored.

Cost Control

For many small-to-medium-sized businesses, the cost of hiring a technical consultant or employing full time IT staff can be difficult to justify. Such organisations tend to rely on knowledgeable, but non-specialist, members of staff to take on the responsibility of the day-to-day running of the IT systems on top of their normal duties. In this scenario, specialist IT support is usually only called in when the IT challenges exceed the skill level of the internal resources available. This is commonly known as the unmanaged, or break-fix, approach to IT management. Because there is no way of knowing when something is going to go wrong, and how much it is going to cost to fix it, unmanaged IT systems tend to lead to highly unpredictable IT costs that are difficult to budget for.

Unmanaged systems also make it very difficult for a business to assess the total cost of ownership of the IT systems. It is a challenge for any business to quantify the amount of time that staff spends trying to work through IT issues on their own, or the loss in productivity due to sub-standard performance and downtime of the IT systems. Non-specialist staff may provide a solution that works for your business, but may not be qualified to know whether there are more effective, more efficient or cheaper ways of achieving the desired result.

Studies from research and industry associations have repeatedly shown that business without managed services is more reactive, costly, and unpredictable. According to a recent Gartner report, the total cost of ownership for an unmanaged PC is typically 42% higher than for managed PCs, and 29% higher for unmanaged laptops; and Computing Technology Industry Association  (CompTIA) studies concluded that remote monitoring and management services have the single greatest impact on reducing IT downtime and its impact on users.

The Haslet managed services offering allows you to offload some or all of your businesses IT operations and functions to us. Because we assume responsibility for the monitoring management and resolving IT challenges for the business, you benefit from improved efficiency and productivity. You decide the scope and scale of what you would like us to manage, allowing you the flexibility to tailor our service to suit your requirements and budget, and the scalability to grow when your business does. We offer you a fixed monthly rate for managing the systems resulting in a far more predictable IT budget for your business, and a firmer grasp on what your IT systems are really costing you.

Access to Technology and Expertise

Many small businesses suffer a competitive disadvantage because they do not have access to the expensive, best of breed technologies that the bigger players do. Managed and hosted services are, in many cases, an excellent platform for levelling the playing field.

Our cloud based remote monitoring and management services provide you with a robust management framework for your IT systems without the significant initial outlay costs and administrative overhead associated with running an equivalent internal system.

As a Haslenet managed services customer, you also gain access to our specialist staff, providing your business with the knowledge and experience required to remain technologically competitive without the cost of hiring in expert skills.

Quality of Support

Our remote management and monitoring software continuously monitors your business network and devices – 24 hours a day, 7 days a week. This allows us to proactively manage your systems and, wherever possible, carry out preventive maintenance so that many problems are fixed before you are aware of them, or even avoided completely.

As a small, local business ourselves, we offer an accessible, friendly telephone or email support service. Our knowledgeable, qualified and experienced systems management experts and are not only ready to address any problems that may occur, but also offer you advise and consultation on any of your IT needs or concerns.

Risk Reduction, Security and Compliance

Does your business have a need for due diligence? Is your confidential and sensitive data properly secured? What would the impact to your business be if your most valuable information were to be irretrievably lost?

Our managed services offering can greatly reduce your businesses exposure to data loss and unauthorised access to data. We run regular security scans, keep security patches up-to-date and manage your anti-virus from a central console that gives us a complete overview of your systems.

Business continuity is an aspect of business planning that is often overlooked. Our online backup solutions give you the peace of mind that, should a disaster occur, your essential data can be recovered easily and quickly to get your business back up running again as soon as possible.

We are able to provide you with regular, customisable reports – not only giving you the essential compliance information that you need, but also providing you with a much greater insight and understanding of the health of your IT systems.