Managed IT Services

Solution Overview

Our remote monitoring and management platform is able to monitor and manage all of your on-site network-attached devices, company devices that are not directly attached to your network but used at remote locations and mobile devices, such as tablets and smartphones. Following is a high level overview of how the system works:

Onsite Manager

On-site Manager monitors all network attached devices at your business premises

On-site Manager monitors all network attached devices at your business premises

Onsite Manager single, lightweight piece of software installed on one device at each site. Onsite Manager performs secure, comprehensive scans of your environment to gather the up-to-date information that we need to manage your IT assets. Onsite Manager will perform regular scans of your network and automatically discover attached devices. Discovered devices can then be monitored and managed using a variety of standard protocols.

With Onsite Manager, we can monitor and manage anything with an IP address, including: desktops, laptops, servers, managed switches, routers, firewalls, gateways, VoIP switches and phones, printers, faxes or scanners, off-the-shelf and custom applications, specialized equipment and environmental control devices, internal and external websites, SaaS resources, virtual machines and much more.

Device Manager

Device Manager allows the monitoring of Windows devices that are out of reach of Onsite Manager. These include roaming laptops, servers in remote offices or data centers, small home offices and clients with no server or peer-to-peer networks. Other opportunities include kiosks, digital signage and any application when a PC or server OS is acting as a process controller with a connection to the Internet.

Device manager only performs monitoring and management functions for the device on which it is install, it does not perform a scan on the network to which it is attached. Device manager is installed locally on the device to be managed and communicates directly with the Service Center but is still associated with a site in the Service Center. Sites can be exclusively configured with Device Managers or an Onsite Manager, or a combination of both.

Mobile Device Management

Mobile Device Management (MDM) allows the monitoring of smartphones and tablets. After the Mobile Manager agent is installed on a mobile device, administrators can see these devices from within the Service Centre, including phone numbers and
hardware details. Advanced features, such as software assets, detection of rooted or jailbroken devices, current and historic location information and more are available for some mobile operating systems.Supported phones also allow for protection of business data on the device if it is lost or stolen by using the wipe, lock or reset feature.

The following devices are supported:

  • Apple (minimum supported version iOS 4.0)
    phones and tablets
  • Android (minimum supported version 2.1) phones
    and tablets
  • Blackberry (minimum supported version 4.3)
    smartphones
  • Windows Phone (minimum supported version 7.5)
    devices

Service Center

The Managed Workplace Service Centre is a powerful, web-based, centralized dashboard that allows monitor and manage all of your on-site, remote and mobile devices.

All your assets centrally managed through the service centre

All your assets centrally managed through the service centre

Service Centre functionality:

  • View the asset health and performance data sent by the Onsite Manager
  • Drill down to details and perform hardware and software audits as required
  • Perform rapid remote management and remediation tasks
  • Monitor and deploy anti-virus, software updates and security patches
  • Configure advanced services
  • Produce a range of useful reports so you’ll know exactly what’s going on in your environment; and much more.

VALUE


BENEFIT


FEATURE


You’ll see a reduced cost of downtime, and minimize the resulting lost opportunities, lost productivity, and service costs.

We’ll identify IT issues much faster—often before you experience problems—and address them proactively.

24 x 7 Monitoring and Alerting
Network and device availability
Immediate, automatic alerts and pre-failure indicators

You’ll save money with better asset life-cycle management, and you’ll never pay twice for maintenance.

You’ll get accurate, up-to-date asset and warranty tracking for fire, flood and theft insurance or taxation purposes.

Asset Management
Initial network assessment
Asset inventory management
Detailed network audits
Warranty tracking

You’ll reduce downtime and its associated costs, while increasing customer confidence.

Protect your assets and data with round-the-clock protection from virus, malware and other attacks; achieve regulatory compliance with legislation relevant to your industry.

Security Assurance
Baseline security scanning
Continuous monitoring for viruses, worms and malware
Automated verification of backup successes and failures

Your team can get more done, and you’ll reduce expenditures on emergency repairs.

Lengthen the lifespan of your assets and minimize technology problems that reduce productivity.

Preventative Maintenance
Automated scripting
Automated security patching

You’ll be able to optimize every penny you spend on IT based on accurate, detailed data.

You’ll always know exactly what’s going on in your network, and be able to identify and analyze pending issues.

Reports
Detailed, graphical monthly reports

You’ll be able to conduct more accurate budget forecasting based on the facts.

An opportunity to prioritize projects, plan budgets, and discuss solution optimizations

Regular Business Reviews
Detailed needs assessment
Set objectives and plan for improvements